Getting in touch with Firescatters
Start playingBefore you write to us
Most questions about a Firescatters account are answered faster with a little preparation than with a long message. If your query concerns money already in or out of your account, have the transaction date, the amount and the payment method to hand before you start typing.
If the question is about the site itself rather than an account, an email to [email protected] reaches our editorial inbox. Anything to do with an active Firescatters casino account – logins, deposits, verification – goes through the operator's own channels, which are the online chat and email listed on the site.
What to have ready when writing in
A support reply is only as useful as the detail behind it. Include the email address registered to the account, the approximate time the issue happened, and any reference number shown on screen at the time.
- The email address used to register
- Date and rough time of the problem
- Any on-screen reference or transaction ID
- A short description of what you expected to happen versus what did
For a withdrawal query specifically, note the payment method used – Skrill, Neteller and bank transfer are the routes withdrawals actually go through, since Firescatters does not return funds to a MasterCard once they're deposited by one.
Our inbox
Our own inbox, [email protected], handles questions about the content on this site: how a figure was sourced, a correction, or a general query about how the information here is put together. We reply within 48 hours.
This inbox does not sit inside the casino's own account systems and cannot action a deposit, a withdrawal or a bonus credit on your behalf – those requests go to the operator directly, through the chat or email channel on their own site.
What happens after you write to us
- Your message reaches our team and is logged against the details you sent
- We reply within 48 hours, either with an answer or with a pointer to the right channel
- If your query is account-specific, we'll tell you plainly rather than guess at an answer we can't confirm
We don't hold account balances, process payments or store your casino login – there's nothing we can look up on our end beyond what's published on this site.
Complaints and account disputes
A dispute over a withdrawal, a bonus term or a closed account sits with the operator, not with us. Firescatters' own support channels are online chat and email, and its terms note that certain matters – large payouts to Skrill or Neteller, for instance – are handled individually rather than automatically.
Where a complaint concerns responsible gambling rather than a transaction, the UK resources below are independent of the operator and free to use.
Support if gambling stops feeling like entertainment
Anyone can find GamCare useful, including by phone on the National Gambling Helpline, 0808 8020 133, free and available 24/7. BeGambleAware offers confidential support at no cost, and GamStop covers self-exclusion across licensed UK sites.
This site is for players aged 18 and over (18+) only. If a device is shared with anyone under that age, parental-control software such as Net Nanny or Qustodio is worth setting up separately from any self-exclusion tool.
You must be 18 or over (18+) to use this site. Support with gambling is free and confidential at BeGambleAware.org.